Privacy Policy

We collect personal data that you voluntarily provide to us through contact forms, site registration and the purchase process. This includes: first and last name, email address, telephone number, delivery and billing address, and payment details.

We also collect technical data automatically during browsing, such as IP address, browser type, operating system, pages visited, session duration and traffic source.

The site uses technical cookies necessary for its operation and analytical cookies to understand how the service is used. Profiling cookies are only installed upon the user's explicit consent via the cookie banner displayed on the first visit.

We use analytics tools to monitor site traffic. The data collected is aggregated and anonymised where possible.

Email communications sent through our platform may contain tracking pixels to verify whether messages have been opened and whether links have been clicked. This information helps us improve the relevance of our communications.

You can disable automatic image loading in your email client to prevent tracking.

Personal data is used for the following purposes:

• Order fulfilment and shipment management
• Order-related communications and customer support
• Invoice issuance and tax compliance
• Sending promotional communications (with consent only)
• Service improvement and statistical analysis
• Compliance with legal and regulatory obligations

We adopt technical and organisational security measures in compliance with the General Data Protection Regulation (GDPR — EU 2016/679) to protect personal data from unauthorised access, loss, destruction or disclosure.

All data is stored on servers located within the European Union. Transmissions of sensitive data take place via encrypted connections (SSL/TLS).

We do not sell, rent or otherwise transfer your personal data to third parties for marketing purposes.

Data may be shared exclusively with:

• Sendinblue (Brevo) — for sending transactional and promotional email communications
• Couriers — limited to the data required for delivery (name, address, telephone number)
• Competent authorities — where required by law

Personal data is retained for the minimum period necessary to achieve the purposes for which it was collected. Order data is retained for 10 years for tax compliance purposes. Contact data collected for marketing purposes is retained until consent is withdrawn.

Pursuant to Articles 15–22 of the GDPR, you have the right to:

• Access your personal data
• Request its correction or updating
• Request its deletion (right to erasure)
• Restrict its processing
• Object to its processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please submit a request via the contact page. We will respond within 30 days of receipt.